FAQ
Frequently Asked Questions
Find answers about our products, OEM service,
orders and shipping.
1.Product Questions
Learn more about our car key coversreplacement key shells and otherkey accessories.
Q1. Do you have the key cover or key shell for my car?
Most likely, yes. We manufacture over 2,000 models covering Toyota, BMW, Mercedes-Benz, Volkswagen, Ford, Honda, Hyundai, Nissan and many other brands. If your model isn’t listed, we can check it for you.
Q2. Are your key covers universal or vehicle-specific?
Most of our key covers are designed for specific vehicle models to ensure a perfect fit and easy access to every button. We also offer a few universal key pouches. Replacement key shells are not universal and must match the original key exactly.
Q3. How do I know which key cover fits my key?
The easiest way is to compare your key with our product photos. If you’re still unsure, simply send us a photo of the front and back of your key, and we’ll help identify the correct model.
Q4. Do your replacement key shells include electronics?
No. Our replacement key shells include the outer shell and, where applicable, an uncut key blade. Chips, circuit boards, batteries and remote electronics are not included.
Q5. Can you develop a new model if you don't have it?
Yes. If we don’t already have the model, we can evaluate new mold development based on your original key or physical samples.
2.OEM & CUSTOMIZATION
Find answers about logo printing,custom packaging,mold development and OEM service.
Q6. Can you add my logo to the products?
Yes. Logo customization is available for most products. Depending on the product type, your logo can be laser engraved, molded or printed.
Q7. Can you customize colors?
Yes. Standard colors are available for most products, and custom colors can be produced for qualified bulk orders.
Q8. Can you customize packaging?
Yes. We offer barcode labels, custom stickers and private packaging. The minimum order quantity depends on the type of packaging.
Q9. Do I need to provide my original key for a new mold?
Usually, yes. For new key cover or key shell development, we normally need the original key .
Q10. How long does OEM development take?
The timeline depends on the complexity of the project. After reviewing your original key, we’ll provide an estimated development and production schedule.
3.ORDER & QUALITY
Check MOQ, stock availability,quality control and bulk order information.
Q11. What is your minimum order quantity?
MOQ varies by product. Many standard products support small trial orders, while OEM projects usually require higher quantities.
Q12. Can I mix different models in one order?
Yes. For most standard products, mixed models are accepted. This helps wholesalers and distributors purchase a wider product range in one shipment.
Q13. Do you keep products in stock?
We keep popular models and production materials available to ensure efficient manufacturing. Availability may vary depending on the product and order quantity.
Q14. How do you ensure product quality?
Every product is inspected during production and again before packing. We focus on accurate fitting, clean finishing and consistent quality for every order.
Q15. Can I order samples before placing a bulk order?
Yes. Sample orders are welcome so you can check the quality, material and fitting before placing a larger order.
4.SHIPPING & SUPPORT
Learn about delivery time ,shipping methods and dropshipping service
Q16. Which countries do you export to?
We export to customers in more than 95 countries, including Europe, North America, South America, the Middle East and Southeast Asia.
Q17. Which shipping methods do you offer?
We can arrange express delivery, air freight, sea freight and railway transportation, depending on your destination and order size.
Q18. How long will production and shipping take?
Production time depends on the products and order quantity. Shipping time varies according to the destination country and shipping method.
Q19. Can I receive a product catalogue?
Yes. Instead of sending one large catalogue, we recommend the most relevant catalogue based on your market, product interests or vehicle brands, making it much easier to find the products you need.
Q20. I can't find my key model on your website. What should I do?
Don’t worry. Our website doesn’t display every model we manufacture. Simply send us a photo of your key or tell us the vehicle model, and we’ll help you identify the correct product.